Question 1

What is LawyersEzyFind?

Accepted Answer

LawyersEzyFind is South Africa's leading online directory and marketplace for attorneys, law firms, and legal service providers. We connect individuals and businesses seeking legal assistance with qualified legal professionals across all nine provinces.

Question 2

Who can register on LawyersEzyFind?

Accepted Answer

Any South African law firm, attorney, advocate, legal service provider, or legal supplier can register on LawyersEzyFind. This includes sole practitioners, small firms, large practices, and specialist legal consultants.

Question 3

Is registration free?

Accepted Answer

Yes, a basic listing is completely free. You can register your firm and create a public profile at no cost. Paid subscription plans are available for firms that want enhanced visibility, featured placement, and additional marketing tools.

Question 4

How do I register my firm?

Accepted Answer

Click the 'Register' button on the top menu, complete the registration form with your firm's details, verify your email address, and submit your listing. Full step-by-step guidance is available on the Submit Your Listing page.

Question 5

How long does it take for my listing to go live?

Accepted Answer

Once submitted, listings are typically reviewed and published within 24 business hours. You will receive an email confirmation when your profile is live on the platform.

Question 6

What information can I include in my listing?

Accepted Answer

Your listing can include your firm name, physical address, phone number, email, website, company logo, office photos, a detailed firm description, practice areas, specialisations, operating hours, B-BBEE status, VAT number, and compliance certifications.

Question 7

Can I edit my listing after it has been published?

Accepted Answer

Yes. You can edit your listing at any time by logging in to your account and navigating to the Edit Listing section in your dashboard. Changes are applied immediately upon saving.

Question 8

Why is my listing not appearing in search results?

Accepted Answer

There are several possible reasons: (1) Your listing may still be under review. (2) Your profile may be incomplete — profiles with more complete information rank higher. (3) Your listing may not be active. Log in to your dashboard to check your listing status. Contact support if the issue persists.

Question 9

Can I add multiple practice areas to my listing?

Accepted Answer

Yes. You can select multiple practice areas and legal categories when completing your profile. This allows you to appear in search results across all areas of law you practice.

Question 10

How do I add my B-BBEE status to my profile?

Accepted Answer

Log in to your account, navigate to Edit Listing, and scroll to the Compliance & Credentials section. You can enter your B-BBEE level and score points. This information is displayed on your public profile as a visible badge.

Question 11

Can I upload photos and a logo to my listing?

Accepted Answer

Yes. Profiles support logo uploads (PNG or JPG, minimum 300x300px, under 5MB) and gallery photos. Profiles with images receive significantly more engagement and enquiries than those without.

Question 12

What subscription plans are available?

Accepted Answer

LawyersEzyFind offers a free basic plan and several paid tiers including Professional and Premium plans. Each plan offers increasing levels of visibility, features, and marketing tools. Full plan details are available on the Select Your Plan page.

Question 13

Can I upgrade or downgrade my plan?

Accepted Answer

Yes. You can change your subscription plan at any time from your account dashboard. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.

Question 14

How is billing handled?

Accepted Answer

Paid plans are billed monthly or annually depending on your chosen billing cycle. Annual plans offer a discount compared to monthly billing. You will receive an invoice by email for each payment.

Question 15

What payment methods are accepted?

Accepted Answer

We accept all major South African credit and debit cards, as well as EFT (electronic funds transfer) for annual plan payments. Payments are processed securely through our payment partner.

Question 16

Can I cancel my subscription?

Accepted Answer

Yes. You can cancel your paid subscription at any time from your account settings — there are no cancellation fees. You will retain access to your paid plan features until the end of your current billing period. Your free basic listing will remain active after cancellation.

Question 17

Is there a contract or minimum commitment?

Accepted Answer

No. Our monthly plans have no minimum commitment and can be cancelled at any time. Annual plans are prepaid for the full year but offer significant savings over monthly billing.

Question 18

How do clients contact me through my listing?

Accepted Answer

Clients can contact you by clicking the 'Contact' or 'Send Enquiry' button on your profile page. They complete a contact form and the enquiry is sent directly to your registered email address.

Question 19

Will I receive notifications when I get an enquiry?

Accepted Answer

Yes. You will receive an email notification for every new enquiry submitted through your profile. Ensure your registered email address is current and check your spam folder if you are not receiving notifications.

Question 20

How many leads can I receive?

Accepted Answer

There is no limit on the number of enquiries your profile can receive. Free listings receive enquiries via the contact form. Paid plans include additional lead tools and priority placement that typically result in more enquiries.

Question 21

Can I track where my leads are coming from?

Accepted Answer

Professional and Premium plan subscribers have access to an analytics dashboard that shows profile views, enquiry rates, and traffic sources. This helps you understand which services attract the most interest.

Question 22

How do I reset my password?

Accepted Answer

Click the 'Forgot Password' link on the login page, enter your registered email address, and follow the instructions in the password reset email. If you don't receive the email, check your spam folder.

Question 23

How do I change my registered email address?

Accepted Answer

Email address changes require identity verification. Please contact our support team via the Help Centre to request this change. This ensures the security of your account.

Question 24

Is my personal and firm data secure?

Accepted Answer

Yes. LawyersEzyFind uses industry-standard encryption for all data transmission and storage. We are committed to POPIA compliance and do not sell or share your personal data with third parties. Full details are available in our Privacy Policy.

Question 25

What happens to my listing if I cancel my subscription?

Accepted Answer

If you cancel a paid plan, your account reverts to the free basic listing. Your public profile remains visible with standard placement. You do not lose your listing data — only the paid plan features are removed.

Question 26

Can I have multiple listings under one account?

Accepted Answer

Current accounts support one primary business listing per account. If you operate multiple separate law firms and require separate listings, please contact our support team for guidance.

Question 27

Which browsers are supported?

Accepted Answer

LawyersEzyFind works with all modern web browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. We recommend keeping your browser updated to the latest version for the best experience.

Question 28

Is there a mobile app?

Accepted Answer

Yes. The LawyersEzyFind mobile app is available for both iOS (Apple App Store) and Android (Google Play Store). Your listing appears in the app as well as the website.

Question 29

I'm having trouble uploading my logo. What should I do?

Accepted Answer

Ensure your file is PNG or JPG format, under 5MB, and at least 300x300 pixels. If the upload still fails, try a different browser or clear your browser cache. Contact support if the problem continues.

Question 30

How do I report a technical problem?

Accepted Answer

Use the contact form on the Help page to report any technical issues. Include a description of the problem and, if possible, a screenshot. Our technical team aims to respond within 1 business day.

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